Orders
How do I place an order?
Browse our collections, add items to your cart and proceed to checkout. Enter your shipping details and payment information, then confirm your order. You will receive a confirmation email with your order number.
Can I change or cancel my order?
Contact us as soon as possible at info@randle-davies.com or +1 502-695-2255. If your order has not yet shipped, we can change or cancel it. Once an order has shipped, it can be returned under our Return & Refund Policy.
Do I need an account to order?
No. You can check out as a guest. Creating an account lets you track orders and save your details for future purchases.
Shipping
Where do you ship?
We ship to addresses within the United States only. We do not currently ship internationally.
How long will my order take to arrive?
Orders are processed within 1–2 business days. Transit takes 5–6 business days, so most orders arrive within 6–8 business days of being placed.
Which carriers do you use?
We ship with USPS, UPS, and FedEx. The carrier is selected based on the size and weight of your order and your location.
Do you offer free shipping?
Yes. Orders of $50.00 USD or more ship free within the United States. Orders under $50.00 are charged a shipping rate calculated at checkout.
How can I track my order?
When your order ships, you will receive an email with a tracking number and a link to follow your package.
Returns & Refunds
What is your return policy?
Unused items in their original condition can be returned within 30 days of delivery. Contact us at info@randle-davies.com to start a return.
Who pays for return shipping?
We cover return shipping if your item arrived damaged or you received the wrong item. For all other returns, the customer pays return shipping.
How long do refunds take?
Once we receive and inspect your return, approved refunds are issued to your original payment method within 5–10 business days. Your bank may take a few additional days to post the credit.
My item arrived damaged. What should I do?
Email info@randle-davies.com within 7 days of delivery with your order number and photos of the item and packaging. We will arrange a replacement or refund at no cost to you.
Payment
What payment methods do you accept?
We accept major credit and debit cards and Shop Pay. All prices are in US dollars.
Is my payment information secure?
Yes. Payments are processed through Shopify's PCI DSS-compliant checkout, and we never see or store your full card number.
Products
How do I choose the right driveway marker or parking stop?
Each product page lists material, size, and package contents. If you are unsure which item fits your driveway or lot, call or email us and our team will help you choose.
Is anchoring hardware included with wheel stops and speed bumps?
It depends on the product. Each listing states exactly what is included. Where hardware is sold separately, we stock matching rebar spike kits for asphalt.
Do you also offer asphalt contracting services?
Yes. Randle-Davies Construction Co is an asphalt contractor based in Frankfort, Kentucky. Contact us at +1 502-695-2255 or info@randle-davies.com to discuss a project.
Contact
How can I reach you?
Call +1 502-695-2255, email info@randle-davies.com, or visit us at 1 Mill Creek Park, Frankfort, KY 40601, Monday – Friday, 8:00 AM – 5:00 PM ET.